Betty Black

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    FAQs

    Can I place an order over the phone?
    At present we can only accept orders made via the www.bettyblack.co.uk website

     

    Can I change or add items to my order after it is completed?
    Yes, provided it hasn't already been shipped. To change an item after completing an order, please contact us we will amend it for you. 

    Once the order has dispatched, we are unable to cancel or amend the order. So if you need to make changes, please notify us as soon as possible. 

     

    Do you have a shop?
    No, we do not have a shop at the moment, to keep our prices extremely competitive we currently only offer online purchase. 

     

    What size should I order?
    Clothing comes in many different sizes. Each item will have a sizing information tab underneath the photo on the individual product page. That sizing information should be for that exact product. Many items such as scarfs and stockings are of one size, if in any doubt please contact us.

     

    What type of payment does you accept?
    We accept all Major Credit and Debit Cards. We also accept payments via PayPal, or Bank transfer. Sorry, we do not accept cheques.  

     

    I forgot to use my Discount Coupon Code for my purchase can I claim it back after?
    Unfortunately after an order is dispatched we can no longer refund Coupon Codes. So please ensure you have everything to hand before ordering

     

    International Orders
    We welcome international orders but shipping costs are higher for destinations outside of the UK. Please note, all payments are made in £GBP. 

     

    Do you Gift Wrap?
    We do not currently offer a gift wrapping service, but may do so in the future if there is enough demand for it.